Frequently Asked About Terms & Conditions
Visit Account Settings, go to 'Close Account', and confirm. We suspend your account instantly and hold no funds. Any balance is withdrawn automatically to your registered payment method within 1–2 business days. Your game history remains on file for 36 months for dispute resolution.
Yes. In your Wallet settings, you can link a new DANA, OVO, GoPay account or add a bank transfer method. Once added, you can deposit via any linked method. Withdrawals default to your most recent deposit source, but you can change the destination before confirming.
Each account is personal and tied to one person. Account sharing violates these terms. If we detect multiple accounts from one device or linked payment method, we may suspend access pending verification. Family members need their own registered accounts with their own payment details.
We retain all transaction records, deposits, withdrawals, and game logs for 36 months. You can download a full statement from your Account Settings → Transaction History at any time. After 36 months, we securely delete archived data unless law requires longer retention.
Report it within 30 days via Account Settings → Report a Dispute or contact live chat. Include the transaction date and amount. Our team investigates within 2 business days and reverses the charge if it was unauthorized. We log all disputes and escalate to compliance immediately.
We use essential cookies to keep you logged in and prevent fraud. Non-essential cookies track your session anonymously for service improvement; you can disable them in browser settings without losing access. We do not sell your data to third parties.
Core terms (account security, fraud prevention, payment processing) are the same globally. However, some rights — like account closure windows, data deletion timelines and dispute procedures — depend on local law where you live. Your region is confirmed at sign-up; dispute or contact us if you need region-specific clarification.
